I went into Williams Sonoma recently to buy a refill for the soap in the bathroom. I have some history with the soap, and apparently I am not alone.
We bought the soap, lotion and holder about two years ago. We have it in the bathroom that Elli and I share upstairs. It took a while to go through the soap. When it was just about gone I went to Williams Sonoma to buy a refill container or replacement.
Much to my surprise, they changed the packaging from a round cylinder to an oval cylinder. This is no good! It won't fit in the holder. Bummer. Lucky for me I could just transfer the soap into the old container. Not a big deal. But slightly annoying none the less.
So this past weekend I went to buy another refill. Of course I remembered my experience the last time I bought the soap. So I was a little curious about what I would find. Aha! The package was back to a round cylinder. I grabbed a new round one (not the refill container. It was $42. Yikes.) and headed to the cashier.
Here's where it got interesting. A sales associate was busy chatting with a customer. No big deal. She saw me right away and started ringing up the soap.
She asked if I needed the pump. At first I said no, then I said yes, just in case they did something weird with the size of the pump. I then told her my story about the round vs. oval bottle.
Well! She then turned on me. She shook her finger at me and said, "It's because of customer's like you, that they turned the packaging back into round containers." She gave me my receipt and turned her back to me to go back to her conversation with the other customer. What? Did she just scold me? I thought the whole idea of the soap thing was to buy one. THEN COME BACK AND BUY MORE. Which is exactly what I was doing.
Anyhow, I got home and put the new soap in the holder. Of course Williams Sonoma cannot leave anything alone. They changed the label. So now my soap and lotion don't match. Sigh.....